Frequently Asked Questions
Here are the most frequentely asked questions about our secure, private, online faxing application. If your question isn't answered here, email [email protected].
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What information do you store?
We don't store any Personally Identifiable Information (PII). We store your file for a couple minutes to run the fax and then it's automatically deleted. We store the receiver's phone number until we know the fax went through and then we delete it. We store a customer token from Stripe for payments but it provides no information about the customer.
Do you store files?
We use AES encryption standards to store files for a couple minutes while we send your fax. Once the fax is successfully sent, we will automatically delete your file.
How do you send faxes?
Our fax service is powered by Twilio.
How do you handle payments?
Payments are handled by Stripe. We don't store credit card information or any personally identifiable information.
Where is my file stored?
Files are stored in a Amazon Web Services (AWS) Simple Storage Service (S3) environment for a couple minutes before the file is deleted upon a succesfful online fax delivery.